Learn how to connect a custom domain to Balloonary in a few easy steps.

First of all, you only need a custom domain if you plan on using any Balloonary pages, like landing pages or surveys.

If you do not have a domain yet, please register the domain of your choice with an external provider. If you already own a domain, perfect!

Ok, let's get you set up:

Click on your project name in the top left of the main navigation bar.

Click on "Project Settings"

Click on "Edit" in the domain field

Switch the radio button to "Bring your own domain"

Now choose how the link will look like, that points to your balloonary page. You have three choices:

   A. With a chosen subdomain , e.g. [yourproject].[yourdomain].[com]

   B. Without “www”, e.g. [yourdomain].[com]

   C. With “www”, e.g. [www.[yourdomain].[com]

We recommend that you choose either option A or option B.

If you choose option A:

A. Adjust and enter [yourproject].[yourdomain].[com] in the domain field. Copy the "DNS Target" and configure your external domain provider to point to that target. To do that, log in to your external domain provider, find the appropriate domain, find a section like “manage domain” or “manage zone” and add a CNAME record via the “+” button” or “Add record” button (or similar). The three information that you need are

Type: CNAME

Host/Domain: [yourproject].[yourdomain].[com] (you will either enter the entire string or just the [yourproject] part)

TTL: 1h (recommended)

A. Save and you are good to go.

A. Once you have configured the DNS settings of your external domain provider, wait a few minutes for the settings to propagate and then click "check status" on Balloonary.

Please be aware that it can take up to several hours for your new settings to propagate!

You can also find specific documentation for various domain providers listed below

You can find specific documentation for various domain providers listed below

If you choose option B:

B. Adjust and enter [yourdomain].[com] in the domain field. Copy the "DNS Target" and configure your external domain provider to point to that target. To do that, log in to your external domain provider, find the appropriate domain, find a section like “manage domain” or “manage zone” and add an Alias or APEX ALIAS (those are called different things with different providers) to point to your root domain, in your case [yourdomain].[com]. If in doubt use Google or contact your provider to get more information. . Look for the “+” button” or “Add record” button (or similar) to add the ALIAS (APEX ALIAS) record.

The three information that you need are

Type: ALIAS (APEX ALIAS) (or similar)

POINTS TO/SERVER NAME: [yourdomain].[com] (sometimes you need to enter a “.” at the end of the server name if the server is outside of the concerned domain. For example: "[yourdomain].[com].")

TTL: 1h (recommended)

B. Save and you are good to go.

B. Once you have configured the DNS settings of your external domain provider, wait a few minutes for the settings to propagate and then click "check status" on Balloonary.
Please be aware that it can take up to several hours for your new settings to propagate!
You can also find specific documentation for various domain providers listed below

You should now see three green checkmarks. "Domain valid", "Domain connected" and "SSL certificate valid".

If you don't, please check again soon. Propagation of DNS settings can take up to several hours.
If even after 24 hours you don't see those two checkmarks, please make sure you correctly configured your external domain provider and reach out to your support team.

Happy ballooneering!

Specific domain provider documentation

GoDaddy
Namecheap
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