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I can't find my Google ad account in the list. What can I do?

If you have access to a Google ad account but Balloonary doesn't show it in the ad account dropdown, we might have an explanation for that.
In general Balloonary lists all the Google ad accounts that your user has direct access to. So what does direct access mean in this context? It means your user must be added to the account with an access level set to "admin".

Here's how you can check that is the case:

Open the Google ads interface ( and sign in
Select the sub-account you like to add to Balloonary
In the top right, click on "Tools and Settings", then select Setup > Access and Security
The "User" tab should now be selected and you should see a table of users
Your user should be listed and in the third column (titled "Access Level") you should see "Admin"

It should look a little like this:

Access Level = Admin

If this is not the case you can just click the "plus" icon on the top left and add your user to this sub-account. Once that's done you can return to Balloonary, refresh the page and try to select your Google Ads sub-account again.

Updated on: 11/10/2022

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