• Which languages does Balloonary support?

  With Balloonary you can create and run ads in more than 100 different languages. Balloonary automatically detects the language of the website you scan and, if supported, suggests ad copy in the same language. Primary Languages, High Quality: English Spanish French German Dutch Portuguese Italian Russian Chinese (simplified) Japanese Korean Arabic Turkish Danish Swedish Norwegian Finnish Polish Czech Hungarian GreekPopular

• How do you compare to Adline, Markopolo, Smartly and co?

  Balloonary's vision is to give small businesses and solopreneurs the power to run professional online ad campaigns without the need of any knowledge or spending time on learning the basics. They just need to provide their business website URL and Balloonary does all the rest from creatives, ad copy, targeting and optimization. Where Balloonary stands out compared to tools like Smartly, Markopolo or Adline is that we want to maximize the automation process from A to Z and minimize the interactionSome readers

• What is the data hierarchy in Balloonary?

  A short description of hierarchy and dependence of the Balloonary platform Balloonary hierarchy and dependence 1. Your User Account     1.1 Your Brand 1     1.2 Your Brand 2         1.2.1 Your Campaign 1         1.2.2 Your Campaign 2             1.2.2.1 Your Ads 1             1.2.2.2 Your Ads 2                 1.2.2.2.1 Your Ad Run 1                1.2.2.2.2 Your Ad Run 2                1.2.2.2.3 Your Ad Run 3 1. Your User  Account defines your pricing plan (fSome readers

• What are ad runs?

  When you have created a campaign e.g. Facebook Ad + External Page and you launch that Facebook ad for the first time, it will create an ad run. When the ad stops and you launch it again (either the same or after editing the ad), a second ad run will be created and so on. Every ad run will show you the specific data of every ad, so that you can compare the performance and evaluate what works and what does not before launching your next campaign. To see all your ad runs: Open a CAMPAIGNSome readers

• How does 'Continuous Optimization' work in Balloonary?

  Balloonary optimizes your ad campaigns on the level of Maximum Cost per Click for Google and Maximum Cost per Goal for Facebook and Instagram. For Google: Balloonary analyzes the bids per keyword during a running campaign day by day and adjusts expensive keywords by paying step by step less for these keywords while keeping the performance equal or higher. For Facebook and Instagram Balloonary analysis the average Cost per result goal and adjust this value step by step on a daily basiSome readers

• Why do I see "ad forecast not available" ?

  If you use Balloonary a lot, you may encounter a situation in which the forecasts (expected impressions) for an ad are not available. Without any indication on the performance of an ad it is super hard if not impossible to set the right budget of course. Unfortunately there is not much to be done, as the data we use to generate forecasts is coming straight from the ad platforms and as such is not under our direct control. We have experienced downtimes in the ad forecasts before, so it is not unSome readers

• AI token pricing

  With every Balloonary plan, you get a certain number of AI tokens every month. You can use them to put our AI to work. For example, you can generate suggestions for headlines, descriptions, keywords and much more. Roughly speaking, one token gets you one basic AI suggestion. A Google or Facebook headline for example. When you generate new suggestions, we often provide you multiple suggestions at once. So if you generate new Google headlines, you get 10 suggestions for a cost of 10 tokens. HerSome readers

• How does archiving / deleting a brand work and what's the difference?

  What is ARCHIVING and when to use it? You should archive a brand if you are not currently using it anymore but you are planning to use it again in the future. It is easy to unarchive a brand at any time. The benefit of archiving it is that it won't be displayed in the rest of the user interface anymore. It will also free up your brand quota. You can archive a brand by opening the brand menu on the top left and clicking "Manage Brands". Manage Brands (https://storage.crisp.chat/users/heFew readers

• Does Balloonary have a Roadmap and can users add suggestions ?

  Yes, Balloonary does have a roadmap. It can be found Here. Anybody can make suggestions or upvote a specific feature or request that is upcoming.Few readers

• What happens to my budget if I stop an ad early?

  Balloonary has a built in credit system. If an ad is stopped early for any reason, you’ll receive a refund as Balloonary credits. If the Ad was rejected during the ad review process, the refund is immediate. If the ad was already published on the ad platforms, it takes 12 hours until a refund is processed. During that time you will see a "pending refund" in your payments overview. Once the refund has been issued you can use the credits to run your next ad.Few readers

• Can the AI optimize for purchases or even better: ROAS?

  Balloonary supports conversion optimized ads by using the Balloonary snippet (if used). The Balloonary snippet allows to dynamically measure page visits or even click events so both the user and the AI receives data to optimize the ad performance. If you want to know more about the Balloonary snippet and how to use it, check it out here. Furthermore Balloonary automaticallyFew readers

• Can the AI understand the concept of Target Audience and adapt its design accordingly ?

  Currently Balloonary's AI is not editing the ad creative design itself like the tone of voice of the design, fonts or design concepts.Few readers

• Are users able to use their own ad account ?

  With Balloonary you can run your ads either through our "Balloonary Created Ad Accounts" option (BCAA) or through the "Bring Your Own Ad Accounts" option (BYOAA). Lets say you start running your first few ads through Balloonary's ad account (BCAA) but then want to switch to your own ad account (BYOAA). In that case the Balloonary campaign that you started with would become "unlinked" from our ad account when you connect your own ad account. You would then have to create a new Balloonary campaignFew readers

• Does Balloonary integrate well with "PixelyourSite" ?

  Balloonary currently doesn't integrate with "PixelyourSite". Balloonary has its own Balloonary snippet, which basically is used for tracking conversions and goal completions. Loading Google Analyitcs or Facebook Pixel automatically through the Balloonary Snippet is a feature listed on our roadmap.Few readers

• Which currencies are supported for ad accounts that I connect to Balloonary?

  If you bring your own ad account Balloonary supports 55 different currencies. Here's an overview:Few readers

• Will I see ads created in Balloonary in my Facebook or Google ad account?

  Yes, our users see of course everything that Balloonary creates if they connect their own ad accounts. We do recommend however that for all campaigns, ad sets and ads that Balloonary creates, the user is not interfering with this content since there could be potential synchronization problems that could occur and jeopardize the optimization algorithm.Few readers

• Will Balloonary add AI generated video ads?

  Yes, video ad creatives is already documented on our feature request list. However until now this feature has not yet been specified in detail how it will work or how far AI will be part of the generation process.Few readers

• How do the AI suggestions work?

  Balloonary's AI needs information about the business and the products or services that the user wants to promote. This information is retrieved from the website that the user needs to provide during the setup of an ad campaign. The AI is basically reading the website content including text and images in order to come up with the correct ad copy, image and targeting suggestions. If the AI wasn't able to read the website or if the result of the business summary is incorrect, the user can alwaysFew readers

• How does your AI work to generate designs ?

  Currently Balloonary's AI is supporting the user to generate ad creatives on 2 levels. During the creation process and based on the business description of the user, Balloonary will suggest specific background images from Unsplash that could fit the ad creative. if a text punch line is added to the creative, Balloonary will make ad copy suggestions specifically for ad creativesFew readers

• Is there a percentage cut on the amount you pay for ads?

  If you Bring Your Own Account, Balloonary does not charge a commission on top of your ad budget. You make the ad budget payment on the ad platform directly. You only pay your subscription with Balloonary. If you use a Balloonary ad account via your Balloonary subscription, Balloonary charges a commission on top of your ad budget. On exceptional promotions, like LTDs, no commission may be charged on ad budgets of Balloonary accounts, depending on the promotion details. Transaction fees may stiFew readers

• Can I use Balloonary to analyze an ad I have created outside of Balloonary?

  Currently this function is out of scope of what Balloonary is meant to be. Since the purpose of Balloonary is to complete automate ad campaign creation and management, it is not our first objective to optimize ad campaigns that have a certain history outside of Balloonary.Few readers

• Does Balloonary support FB lead gen ads?

  This feature is not yet live but documented in the Balloonary roadmapFew readers

• Can I use Balloonary without a website? Just a Facebook business page or my Google account?

  In order to use Balloonary, you need a properly setup website for your business. This has two main reasons, first it allows our Ai to learn about your business and second, Balloonary focuses on traffic ads that will sent visitors to your website.Few readers

• Will Balloonary integrate TikTok or Bing to ad platforms ?

  Yes, please find a more detailed list of platforms that are planned on our roadmap.Few readers

• How does our solution help small business owners?

  Balloonary core values are Confidence, Speed and Simplicity. As a small business owner, you have all hands on deck and you need solutions that help you grow your business, not waste more of your time. At Balloonary, we leverage your existing business information with the power of Ai, we offer one intuitive interface that requires no learning curve and we have a build-in ad quality check, so you need to worry less, about your ad being rejected by the ad platforms. If you don't have an ad accountFew readers

• How does Balloonary handles payments?

  Balloonary subscription plans can be paid in USD, EUR or GBP. We use STRIPE to handle the credit card payments. If you Bring Your Own Account, you will pay for your ad directly via the ad platform that your ad account belongs too. If you use a Balloonary ad account via your subscription plan, use STRIPE to handle the credit card payments. Unspent ad budgets from using a Balloonary ad account are credited to your Balloonary user account as ad credits to use freely on a next ad launch using a BalFew readers

• Does your AI decide when (time+date) to post ads?

  This is currently not available in Balloonary however it is documented as a feature request on our roadmap.Few readers

• If I use my ad account, can I be suspended ?

  If you Bring Your Own Account, you must familiarize with ad policies of the respective platforms, because your ad may get rejected or your account banned if you violate platform ad policies. Balloonary cannot be held responsible if your ad account gets flagged or banned. If you use a Balloonary ad account, you also need to accept the Balloonary Terms. Balloonary will check the quality of your ad to improve the likelihood of a smooth launch, as long as your content does not violate our Terms.Few readers

• Are future improvements and updates included in the AppSumo LTD?

  Yes, all AppSumo LTD users will be enrolled in the Plus plan. All the future improvements and upgrades, that Balloonary is planning that also impact the Plus plan, will be included in this AppSumo LTD.Few readers

• What happens to my current ads if I start using Balloonary?

  Balloonary does not offer the possibility to import existing ads into Balloonary. However, Balloonary makes ad creation S.U.P.E.R. simple, and you may even get ideas and suggestions for your ad copy from our Ai, that you previously did not think of. Just give it a go, it's super fast and super simple.Few readers

• Does Balloonary replace the need to use FB Ad Manager?

  Yes, if you choose a subscription plan that allows you to use a Balloonary ad account.Few readers

• What automation is possible with Balloonary ?

  Balloonary supports the user in various ways to create, launch and manage ads in either a full automated or semi-automated way. With Balloonary the ad creation automation covers ad copy, image selection for the ad creative and keyword or interest suggestions for the targeting Furthermore Balloonary automatically optimizes the ad spend by adjust the maximum cost per action (ad clicks) to increase performance and optimizing the ad budgetFew readers

• How does the Balloonary Credit System work?

  Balloonary ad credits are only relevant if the user uses Balloonary Ad Accounts. In the case of a user bringing its own ad accounts, there will be no Balloonary ad credit system that comes into play. If a user launches an ad via a Balloonary ad account on any ad platform (like Google or Facebook), the user sets a specific ad budget and pays upfront for this specific ad budget. Balloonary will handle then rest. In the Balloonary dashboard the user can always check at any time how much of the budgFew readers

• What ad performance data is available via Balloonary?

  If you use your own ad accounts with Balloonary, you will have access to all the data via the respective platform. If you use a Balloonary ad account, you can track your ad performance in the Balloonary dashboard. For now, Balloonary has a dashboard that shows impressions, visits and even conversions if you integrate the Balloonary snippet in your website.Few readers

• Can I track conversions with Balloonary?

  Oh yes! You can run conversion ads and track their results in Balloonary by adding a conversion goal to your campaign. Adding a goal for a conversion ad Balloonary will take care of everything else. Keep in mind that you need to install the Balloonary Snippet and define a Goal for conversion tracking to work.Few readers

• As an agency, can I whitelabel a sub-account to a client ?

  We are currently not offering a white-labeling solution.Few readers

• How does the ad targeting work in Balloonary? Is it the same as on Google or Facebook?

  Balloonary uses directly the original targeting functions from the various ad platforms. However the big difference is that Balloonary users don't need to manage all these functions manually. Balloonary shows the most important targeting functions to the user like Keywords for Google Ads, interests, demographics, behavior targeting for Facebook as well as Instagram and age and gender for all of the platforms.Few readers

• Is it possible to duplicate and re-use old campaigns ?

  You can relaunch a campaign created with Balloonary, but you can also duplicate a campaign to tweak it. This is then like a new campaign, where you do not have to re-do everything from scratch.Few readers

• How does your app comply with GDPR ?

  We are a European company headquartered in Luxembourg and comply with GDPR requirements, which gives you protection in relation to your personal data. Please read our Privacy Policy for further details.Few readers

• How does the Compliance Watchdog work?

  At Balloonary, we understand that complying with advertising policies can be a daunting task, especially for those who are new to the advertising world. That is why we have implemented a compliance watchdog to help reduce the risk of ad policy violations. Our compliance watchdog is a powerful combination of artificial intelligence (AI) and human checks. This helps to ensure that your ads are more likely to be compliant with the policies set by the advertising platforms where your ads will be diFew readers

• Does Balloonary support A/B testing?

  Yes, Balloonary does support A/B testing. For each ad campaign, the user can decide to run multiple ads at the same time and measure and compare their performances. In that way, the user has full control on how much ad budget he wants to dedicate to each test run.Few readers

• Do you support mobile app install ads?

  Balloonary is focusing mainly on webpage traffic ads. Running ads for app installs in app stores is on our wish listFew readers

• Can you stop or pause a live ad?

  Yes, you can stop any ad at any time via Balloonary. If you do so, any unspent ad budget will be credited to your Balloonary user account as Balloonary credits if you used a Balloonary ad account.Few readers

• What Ad Platforms does Balloonary currently support?

  Currently Balloonary supports Google Search Ads, Facebook and Instagram Image Ads. The Ad objective for all platforms is set to traffic ad type. More platforms and more ad objectives are planned, see our roadmap.Few readers

• Team roles and permissions

  Since each team in Balloonary is linked to one brand there are two different types of team members having different permissions on the brand: The brand owner Typically, the brand owner is also the creator of the team, holding complete authority over the brand without any limitations. This individual owns the Premium plan subscription and oversees the payment methods for both the subscription fees and the advertising budget, particularly when advertisements are deployed through Balloonary's aFew readers